Axelos
Axelos

ITIL 4: Strategist Direct, Plan, and Improve

Calling all IT Leaders! Inspire the new-age IT landscape with transformative services driven by ITIL 4 SDPI strategic excellence.

(ITIL4-SDPI.AN1) / ISBN : 978-1-64459-255-7
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About This Course

The ITIL 4: Strategist Direct, Plan, and Improve course has been especially designed for leaders who want to develop a deeper understanding of how to guide, shape, and optimize IT services to support business goals. This comprehensive preparatory course provides a deep understanding of the strategic aspects of IT Service Management (ITSM) and improves your ability to make informed-decisions and drive continual improvement. After taking this course, you'll be equipped with the knowledge and skills necessary to pass the ‘ITIL 4: Strategist Direct, Plan, and Improve’ certification exam in your 1st attempt.

Skills You’ll Get

  • Define and implement strategies that align the IT services with business objectives
  • Identify and troubleshoot risks associated with IT service delivery
  • Evaluate and prioritize IT investments to optimize resource allocation 
  • Awareness of the role of governance frameworks and compliance regulations in IT service management
  • Values stream mapping to identify areas for improvement
  • Evaluate the effectiveness of IT services by applying assessment techniques
  • Make plans for IT service delivery, improvement initiatives, and change management
  • Creating metrics and dashboards to visualize IT service performance and identify trends
  • Tracking KPIs to measure performance
  • Write clear and concise reports on IT service performance for stakeholders
  • Fostering a culture that focuses on continuous growth and innovation
  • Identify inefficiencies and apply improvement models like Deming's Plan-Do-Check-Act (PDCA)
  • Manage the end-users side of change to avoid hiccups
  • Apply the ITIL guiding principles to influence decision-making and behavior

Download Course Outline

1

About the ITIL story

  • Meet the Axle employees
  • The story so far
2

ITIL Foundation recap

  • The ITIL service value system
  • The four dimensions model
3

Introduction

  • Why direction, planning, and improvement matter
  • Directing
  • Planning
  • Improvement
  • The role of measurement and reporting
  • Direction, planning, and improvement of the ITIL SVS
  • Applying the guiding principles
  • Value, outcomes, costs, and risks in direct, plan, and improve
  • Direction, planning, and improvement for everyone
4

Strategy and direction

  • Strategy management
  • Defining the structures and methods used to direct behaviors and make decisions
  • The role of risk management in direction, planning, and improvement
  • Portfolio management: a key decision-making practice
  • Direction via governance, risk, and compliance
  • Summary
5

Assessment and planning

  • Basics of assessment
  • Basics of planning
  • Introduction to value stream mapping
  • Summary
6

Measurement and reporting

  • Basics of measurement and reporting
  • Types of measurements
  • Measurement and the four dimensions
  • Measurement of products and services
  • Summary
7

Continual improvement

  • Creating a continual improvement culture
  • Continual improvement of the service value chain and practices
  • Continual improvement in organizations
  • The continual improvement model
  • Using measurement and reporting in continual improvement
  • Summary
8

Communication and organizational change management

  • Basics of effective communication
  • Identifying and communicating with stakeholders
  • Basics of OCM
  • Summary
9

Developing a service value system

  • Adopting the guiding principles
  • Centre of excellence for service management
  • The four dimensions of service management in the SVS
  • Summary
10

Bringing it together

  • Modern leadership
  • Using the guiding principles for direction, planning, and improvement
  • Summary
11

Conclusion

Introduction

  • Discussing Improvements in SVS

Strategy and direction

  • Discussing about the Strategies of Business

Assessment and planning

  • Identifying Pros and Cons of Assessment Methods
  • Discussing about Organizational Performance
  • Understanding Assessment Objectives and Criteria
  • Identifying Pros and Cons for Evidence Collection
  • Understanding Factors of Work Methods

Measurement and reporting

  • Understanding Measurement Types
  • Discussing about the Planning and Evaluation Model
  • Understanding Levels of the Planning and Evaluation Model

Continual improvement

  • Discussing about the Implementation of the Continual Improvement Model

Communication and organizational change management

  • Understanding Communication Methods
  • Discussing about a Stakeholder Communication Plan
  • Discussing about Organizational Change Management

Developing a service value system

  • Identifying Factors for Archetypal Service Relationship Types
  • Discussing about the Four Dimensions of SVS
  • Identifying Features of Evaluation Activities

Bringing it together

  • Discussing about the Implementation of the Guiding Principles

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Get more insights into this ‘ITIL 4: Strategist Direct, Plan, and Improve’ course and the certification here.

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It is a certification exam conducted by Axelos Global Best Practices (AGBP) that validates your expertise in strategic implementation of ITSM and its ability to contribute to the success of organizations. It is considered as a valuable asset for those wanting to attain a high-level expertise in strategic IT service management.

This training course has been designed for those who want to understand the ITIL framework focusing on the strategic aspects of IT service management. It will benefit all those wanting to pursue a successful career in this field.

The prerequisite is that you should have successfully completed the ‘ITIL 4 Foundation’ certification.

There are 40 multiple-choice questions that need to be answered within 90 minutes.

Obtaining this certification enhances your skills, improves your decision-making abilities, and increases your market value. It comes with immense career benefits like enhanced credibility and recognition in the job market, increased earning potential and better opportunities, and promotions to leadership roles.

This certification prepares for leadership roles in the  field of IT service management. The potential job opportunities include IT service manager, IT director, IT consultant, IT portfolio manager, IT governance manager, IT risk manager, IT change manager, and IT operations manager.

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